{"id":468,"date":"2025-04-10T12:51:30","date_gmt":"2025-04-10T15:51:30","guid":{"rendered":"http:\/\/trm-test.tramarsa.com.pe\/?page_id=468"},"modified":"2025-05-22T15:33:24","modified_gmt":"2025-05-22T18:33:24","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/trm-test.tramarsa.com.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Complaints book"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"468\" class=\"elementor elementor-468\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6526db3 e-con-full contenedorgeneralsitio e-flex e-con e-parent\" data-id=\"6526db3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b517bc8 e-con-full contsection e-flex elementor-invisible e-con e-child\" data-id=\"b517bc8\" data-element_type=\"container\" data-e-type=\"container\" id=\"hero-section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42a2072 titulogeneralsitio elementor-widget elementor-widget-heading\" data-id=\"42a2072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Libro de <br>reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46a1073 e-con-full contposhome e-flex e-con e-child\" data-id=\"46a1073\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bccb90a e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"bccb90a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c7d149 elementor-widget elementor-widget-heading\" data-id=\"6c7d149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, en Tramarsa contamos con este canal que garantiza el respeto de los derechos del consumidor de acuerdo con la legislaci\u00f3n vigente.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-977bc68 elementor-widget elementor-widget-heading\" data-id=\"977bc68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulario de Registro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf2f9e6 elementor-widget elementor-widget-heading\" data-id=\"cf2f9e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Datos del Cliente\/Proveedor:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9376e39 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"9376e39\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"FormularioPertenecerATramarsa\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"468\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"9376e39\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de reclamaciones\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"468\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRaz\u00f3n social:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRUC:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_67f1258 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_67f1258\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre del representante legal o responsable del reclamo:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_67f1258]\" id=\"form-field-field_67f1258\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_fe99be9 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fe99be9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_fe99be9]\" id=\"form-field-field_fe99be9\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_49a7d0d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_49a7d0d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono de contacto:\u00a0\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_49a7d0d]\" id=\"form-field-field_49a7d0d\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_de03120 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_de03120\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCorreo electr\u00f3nico:\u00a0\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_de03120]\" id=\"form-field-field_de03120\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_72e4989 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-element elementor-element-cf2f9e6\"><div class=\"\"><h2 class=\"elementor-heading-title elementor-size-default\">Datos del Servicio:<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_13b778e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_13b778e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre del servicio adquirido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_13b778e]\" id=\"form-field-field_13b778e\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_1ac03c8 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1ac03c8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLugar y fecha del servicio prestado.\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1ac03c8]\" id=\"form-field-field_1ac03c8\" class=\"elementor-field elementor-size-xs  elementor-field-textual\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a3a100b elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-element elementor-element-cf2f9e6\"><div class=\"\"><h2 class=\"elementor-heading-title elementor-size-default\">Tipo de la reclamaci\u00f3n:<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_e61eeb8 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"f_reclamo\" id=\"form-field-field_e61eeb8-0\" name=\"form_fields[field_e61eeb8]\"> <label for=\"form-field-field_e61eeb8-0\">Reclamo <span>(Disconformidad relacionada al servicio).<\/span><\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"f_queja\" id=\"form-field-field_e61eeb8-1\" name=\"form_fields[field_e61eeb8]\"> <label for=\"form-field-field_e61eeb8-1\">Queja <span>(Disconformidad no relacionada al servicio, o malestar o descontento respecto a la atenci\u00f3n al p\u00fablico).<\/span><\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_8579938 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-element elementor-element-cf2f9e6\"><div class=\"\"><h2 class=\"elementor-heading-title elementor-size-default\">Descripci\u00f3n del Reclamo\/Queja:<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_05ffc19 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_05ffc19\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle del problema presentado:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-xs\" name=\"form_fields[field_05ffc19]\" id=\"form-field-field_05ffc19\" rows=\"4\" placeholder=\"Escribe aqu\u00ed tu respuesta\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_b4e6f8f elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b4e6f8f\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEvidencias adjuntas (opcional, permitir la carga de archivos):\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_b4e6f8f][]\" id=\"form-field-field_b4e6f8f\" class=\"elementor-field elementor-size-xs  elementor-upload-field\" required=\"required\" multiple=\"multiple\" data-maxsize=\"10\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_91f4924 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_91f4924\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LfZ0BIrAAAAAKrovPkkeOMEyk_GZ0Geab75ID1W\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a94dfde elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-element elementor-element-5388fc7 elementor-widget elementor-widget-text-editor\" data-id=\"5388fc7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><em>El c\u00f3digo \u00fanico de reclamo ser\u00e1 enviado al correo indicado en el formulario. El plazo m\u00e1ximo de respuesta es de 30 d\u00edas calendario.<\/em><\/p><p><em>Tratamiento de Datos<\/em><br>Se informa que TRABAJOS MARITIMOS S.A. (TRAMARSA), con domicilio en Av. Paseo de la Rep\u00fablica 5895, Interior 501, Miraflores, tratar\u00e1 tus datos personales y lo registrar\u00e1n en el Banco de Datos Personales (Clientes) de su titularidad, con la finalidad de dar gestionar y dar respuesta a las quejas y\/o reclamos presentados mediante este formulario por el tiempo necesario para cumplir con la finalidad expuesta.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-xs\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-check\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, en Tramarsa contamos con este canal que garantiza el respeto de los derechos del consumidor de acuerdo con la legislaci\u00f3n vigente. Formulario de Registro de Reclamaciones Datos del Cliente\/Proveedor:<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-468","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/pages\/468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/comments?post=468"}],"version-history":[{"count":37,"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/pages\/468\/revisions"}],"predecessor-version":[{"id":803,"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/pages\/468\/revisions\/803"}],"wp:attachment":[{"href":"https:\/\/trm-test.tramarsa.com.pe\/en\/wp-json\/wp\/v2\/media?parent=468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}